About the Product
A leading provider of AI driven Threat Detection and Response for hybrid & multi-cloud enterprises called upon Ogee Studio vt Ltd to re-design an user experience for their security platform with a goal of intuitive and viable usage.
Duration
4 months
Role
UX Designer & UI Designer
Team
Bhumika Dugad (Me)
Tejasvi Shiv
Chaitrali Dhole (Manager)
Stephen Flamm (CEO)
Design Process
UX Research, User Insights,
Business Object Model, UX
Design, Prototype
Tools
Figma, Confluence & Jira
Mission Statement
The designs included a web application and an end-to-end prototype for optimal understanding. In addition to creating a new-generation application, we focused on designing a Business Object Model for clear visibility. The solutions provide designs for easy management of groups, configure various settings and email varied comprehensive reports to the users
Product Goals
Streamlined Navigation
Simplify user flows for security professionals across hybrid and multi-cloud setups
Intuitive Interaction
Implement intuitive design principles to enable swift action with AI-driven features
Optimized Interface
Prioritize critical alerts and actionable insights, empowering users to manage security incidents.
Business Goals
Increased Market Penetration
Targeting multi-cloud enterprises seeking enhanced threat detection & response solutions.
Revenue Growth
Acquisition of new clients and retention of existing by offering an effective security platform
Competitive Differentiation
Delivering superior user experience and AI-driven capabilities
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Clarify Business Concepts
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Standardize Terminology
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Guide Software Design
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Promote Reusability
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Support Version Management
Business Object Model
The Users
System Admin
Senior Analyst
Junior Analyst
Role of Users
Junior Analyst
Monitoring security alerts and incidents generated by AI-driven threat detection systems.
Assisting in the analysis of potential security threats and vulnerabilities.
Senior Analyst
Lead and oversee cybersecurity operations, including incident response, threat detection, and vulnerability management.
Develop and implement cybersecurity strategies.
System Admin
Managing and maintaining the infrastructure supporting AI-driven threat detection systems.
Installing, configuring, and troubleshooting security software and hardware.
User Insights
Need for Centralised Monitoring
Require a centralized platform to monitor security threats across hybrid and multi-cloud environments efficiently.
Intuitive interfaces that allow them to quickly identify and respond to potential security incidents.
Actionable Insights
Actionable insights that help them prioritise and address critical security threats effectively.
User-friendly interfaces that provide clear, actionable guidance on how to respond to security incidents in real time.
Customisation and Flexibility
Value customisation options that align with their unique security requirements and workflows.
Prefer flexible interfaces that enable them to tailor settings, alerts, and reporting parameters to suit their preferences.
Integration and Compatibility
Prioritize seamless integration with existing security tools and systems to streamline operations.
Support interoperability across various cloud platforms and security solutions, facilitating a cohesive security strategy.
User Journey Map
Brainstorming
Rough Sketching
Outlined several concepts for representing the data visualisations to help users better grasp the information.
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The ultimate aim is to empower users to extract meaningful insights from the data with minimal effort, fostering a more engaging and rewarding user experience.
Concept Generation
Goal is to enhance user understanding and facilitate the interpretation of complex data sets through intuitive and effective visual representations.
Explored various design elements, such as colour schemes, chart types, and interactive features, to create a visually appealing and informative experience for our users.
High-Fidelity Mockups
REPORTS DESIGN
Old Version:
Report that consists solely of text, encompassing all the relevant data without any visual elements.
New Version:
The report incorporates a range of visualisations that help facilitate the comprehension of data, accompanied by colour-coded indicators to signify the severity levels of threats.
Colour Coding
Data Visualisation
Tailored
Visualisation
Entity-specific data visualization.
Dynamic Table Format
PRIORITY CONFIGURATION
As a customer administrator
- Adjust the default prioritisation cut-line to increase or decrease the number of prioritised entities received.
- Allows to manage workload or address perceived business risk.
- View the anticipated number of prioritized entities across all impact levels when modifying the cut-line.
Design Considerations
- Configuration of Priority
- Distribution of scoring is not obvious which entities/events are going to be affected by the threshold changing
- Should colours be reflected here too?
Recommended: Slider to change threshold
OPTION 2: Priority Score Threshold input box as basic search attribute
SINGLE ENTITY PAGE
Data Visualisation​
The single entity page displays the assets' priority score on various dates, the corresponding number of detections, and its other information.
Recommended: Vertical Layout to show priority score.
OPTION 2: Horizontal layout and information without layouts
EMAIL ALERTS
Old Version
The email alerts lacked proper segregation, often presenting information in lengthy paragraphs without clear distinction.
New Version
- Utilise formatting techniques such as bullet points or numbered lists to organize information into distinct sections.
- Headers or bold text for important points can help readers quickly identify key details.
- Breaking up lengthy paragraphs into shorter, concise sentences.
Client Feedback
"You've excelled! From crafting the Business Object Model to developing the prototype, your attention to detail shines through. Looking forward to the possibility of collaborating again in the future."
Director of UX, USA